FAQs

You can check availability and book live on our website. A booking fee of 40% of the hire cost is payable by card or paypal to reserve your dates. The balance of the hire costs is payable four weeks before the hire. Two weeks before the hire we will ask for an insurance damage deposit of £750. This is fully refundable after the hire providing there is no damage / loss.

Our pricing is seasonal, low season is November to February, Mid season is March to May and October, High season is June to September.

Short hires (under five nights) cost 10% extra.

Our vans are Fully Comprehensively Insured on a Self Drive Hire Fleet Policy.

This covers any driver between the ages of 23 and 75 who has had a full licence for at least two years, subject to the following conditions. (UK, EU and some international licences are automatically covered, a few require us to refer to our insurers.

No more than two minor (3 penalty point) offenses. No more than one 4 point offense. No more than one ‘fault’ insurance claim. (Within last five years) If a driver falls outside these criteria, we have to refer the matter to our insurers. This will occasionally result in our insurers increasing the excess amount we have to charge. We have never had our insurers refuse to cover a customer.

Our Insurance covers accidental damage to the hired vehicle and damage to third parties. Just like normal insurance, there is an excess for accident damage, and a separate excess for windscreen or glass damage. The normal excess is £750 for accident and £100 for windscreen replacement (£25 for glass repair). In summary our customers are liable for up to £750 of accident damage, up to £100 for windscreen replacement, and for tyre damage. (A new tyre costs around £140, and we would reduce the liability in line with the tyres remaining life based on tread wear, equally we would define tyre damage for example, as serious sidewall damage due to curbing. We would not charge for a routine ‘nail in the tread’ puncture.)

The main driver must be able to provide two forms of proof of address (from the prescribed list below) as well as a valid driving licence with the same address. The insurance excess deposit must be paid by the main driver using a traceable payment method (Card, paypal, bank transfer)

Extra drivers are fine, as long as they can produce a valid licence and meet the insurers criteria, and we do not charge extra for additional drivers.

Pick up is normally at 3pm. This is limited by the time it takes to empty, clean and restock a van. However if the van is idle the day before your hire, we may be able to offer flexibility on times. If you are arriving from abroad or far away2, please let us know, we will do our best to work with your flight / travel arrangements.

Drop off is normally before 11am. This is limited by the time it takes to empty, clean and restock a van. However if the van is idle the day after your hire, we may be able to offer flexibility on times. If you are travelling from abroad or far away, please let us know, we will do our best to work with your flight / travel arrangements.

If you are driving, put G63 9DR in your Satnav. We have ample parking for you to leave your car here while you are away exploring. If travelling by train, we can collect you from Milngavie Railway Station, which is on a local train service from Glasgow Queen Street (Service from Glasgow central is suspended for engineering works as of early 2022) If you are travelling from abroad, or far away, please get in touch, we can collect from Glasgow Airport, and help with travel from other airports and stations. We do not charge for collection from local stations or airport.

Yes. Currently our Cliff 600 is pet friendly. For pet hires, we do charge a cleaning fee of £70, and an additional damage deposit of £250 which is fully returnable as long as the pet doesn’t eat the van.

All our vans are too tall for Drive thru, covered car parks, car parks with height barriers.

Yes, we supply LPG gas for cooking, heating and hot water. Our vans are fitted with a refillable gas system, and a portable Calor gas bottle as a reserve.

LPG deliveries are subject to delays nationwide, and there are supply issues with LPG bottles and LPG from petrol station forecourts.

We ask customers to top up the LPG tanks if they are in a petrol station with ‘Autogas’ and if they are heading into the more remote highlands and islands. Simply keep a receipt for the gas and we will re-imburse you.

Is there a Hob / Oven?   The V66 and Pilote have Oven / grill, all vans have a 2 or 3 burner gas hob.

Fully equipped kitchen  – Pots and pans, kettle, cafetiere, cutlery, crockery, mugs, glasses, utensils, chopping board, grater, knives, can and bottle opener, corkscrew. Cleaning cloths and materials, dishcloths, dustpan, brush, mop.

Luxury Linens – 100% high thread count cotton Duvets, sheets and pillow cases. Egyptian Cotton bath and hand towels. 4 tog duvets (10 tog available for winter) Extra blankets, floor mats.

In the garage – Picnic table and benches, camping chairs, barbeque / fire pit, windbreak, levelling ramps. Warning Triangle & Hi Vis Jacket.

And also – Cards and Games, Toilet roll, environmentally friendly toilet chemical, Complimentary tea, coffee, milk and sugar, Unlimited wifi, Campsite guides, manuals for van. Spare bulbs.

Mobile WiFi – Unlimited data using a 4g / 5g sim card. Our vans use the EE network for the best coverage in the remotest parts of the highlands and islands.

Clothes (for all weathers, Scotland is famous for having four seasons in a day)

Hobbies and toys (Bikes, surf / snow boards, wet suits, wing suits and jetpacks.

A little food – But, please shop locally. Support, enjoy and appreciate the communities you are visiting.

Laptop / tablets / mobiles / cameras etc

Yes, as long as it is safe, and permitted. We supply a barbeque / firepit and some charcoal. If you want a campfire, (which can be helpful in keeping midgies away) please follow a few simple rules.

Check it is safe, and permitted to have a fire or barbeque.

Keep the fire off the ground.

Do not scavenge fallen dead wood in the forests, it is an important part of the forest ecosystem. Firewood is available at many petrol stations and shops.

Fully extinguish the fire with water before leaving unattended.

Keep fire well away from the vehicle, especially awnings and gas lockers!

Place the fire downwind of the vehicle to avoid smoke or sparks entering.

Our vans are recent models and kept serviced and maintained in excess of manufacturers recommendations.

You can fit your own child seat/s provided they are designed for belted mounting. The V66 and Pilote do not have ISOFIX mountings. The Cliff has 2 Isofix mountings in the lounge.

Alternately, contact us as we may be able to supply a suitable child seat.

The Bed in the Cliff is around the size of a King Sized bed.

The V66 can be arranged with two single beds, or one gigantic Emperor sized bed!

The Pilote has twin single beds in the bedroom, and a double bed that drops from the lounge ceiling at the touch of a button.

Visit Scotland strongly advise pre booking campsite accommodation.

Some of the western isles require you to have booked campsites before boarding the ferry.

We support the use of bookable camp sites, as well as “Off Grid” locations where legal permission to camp in a motorhome has been granted, but may not be bookable, and may not have campsite facilities.

It is not an offence to rest in a vehicle when tired. It is an offense to drive a vehicle when tired.

Stay the night in the forest is a scheme allowing off grid camping in some forestry car parks operated by Forestry and Land Scotland. There are also bookable off grid camping locations within the Loch Lomond and Trossachs national parks.

Aires range from small sites with limited facilities, to car parks where you will be off grid. The number of aires has been growing steadily, and they can be found on www.searchfrosites.co.uk or by installing the searchforsites app.

Britstops are off grid locations, which are free to use and many located in pubs, restaurants and tourist attractions. They are not on the web! But a copy of the guide book is on board each van!

“Wild Camping” in Scotland is only legal for walkers and cyclists in tents! It does not apply to Motorhomes, campervans or any motor vehicle. Irresponsible ‘wild camping’ has become a nuisance in some of the busier locations, and ‘wild campers’ in vehicles are very likely to be moved on.

If you stop on land where permission has not been given for motorhome and campervan parking, the landowner is entirely within their rights to ask you to move on, and you must be prepared to move on.

If you want to stop local, visit the local pub, talk to the locals, ask if there is a location you can camp with permission.

Yes. But. The North Coast 500 is an epic journey, and it can get very busy at peak times. It can be stressful driving a larger vehicle on single track roads, and inexperience can inadvertently cause traffic jams on these roads, which are also the main transport routes for local communities and emergency services.

There is a modified route for motorhomes on the NC500, please do not attempt the ‘usual route’, our vehicles are too large to navigate parts of that route safely. The NC500 official site has a lot of great advice for motorhome and campervan holidaymakers.

On single track roads, try and keep a couple of passing places between you and the vehicle in front so that opposing traffic can pass. Do not drive in convoy, when two opposing ‘convoys’ meet you get gridlock.

There are other equally epic drives in Scotland, ranging from coastal drives around the country to the highest roads in the UK.

At peak times, we advise considering a relaxing drive on another route.

Yes. Please inform us at the time of booking if you intend to take the van outside the UK, as we have to inform insurers etc, and arrange paperwork to allow the vehicle to be driven in Europe. There may be additional cost for EU breakdown cover. Any destination outside the EU will require approval from our insurers.

We are happy to receive a small shopping delivery on your behalf before your hire, however we strongly advise you to stop often and shop locally on your adventure. Support, enjoy and join in with the communities you are visiting

Our vans have full breakdown cover. In the event of a breakdown, call the number in the on board information pack, call us, and we will work to get you back on the road as quickly as possible!

Actually pretty good for quite heavy vans that spend their lifetouring Scotland’s twisty roads! The Cliff 600 and V66 tend to use about 8 litres per 100km (30mpg). The Pilote? Is too new for us to have a fuel consumption figure, we expect around 8-10 litres per 100km (24 – 30 MPG).

Awning Stowed.

Levelling Ramps Stowed

Hookup Cable disconnected / stowed.

External doors and hatches closed.

Heating turned off. Then Gas turned off at bottle (except Pilote)

Rooflights Closed and secured, windows closed and secured.

All cupboard doors, drawers, bathroom door, shower doors secured.

Step retracted